Mangozilla’s Refund and Returns Policy includes the following critical points, ensuring clarity on customer rights and the company’s terms for handling returns:
1. Eligibility for Refunds and Exchanges
- Condition of Items: Products must be unused, in the same condition as received, and in their original packaging.
- Proof of Purchase: A receipt or other valid proof of purchase is mandatory for processing returns or exchanges.
- Exclusions: Sale items are not eligible for refunds; only regular-priced items qualify.
2. Timeframe
- 30-Day Window: Customers are eligible for refunds or exchanges only within 30 days of purchase. After 30 days, no refund or exchange requests will be entertained.
3. Gift Returns
- Special Handling for Gifts: If an item was marked as a gift during purchase and sent directly to the recipient, they will receive a gift credit for the value of the return. This ensures flexibility for gift recipients.
4. Process and Communication
- Customers must contact Mangozilla through their designated support channels to initiate a return or refund process.
- The company may have specific procedures for shipping items back, which customers should follow closely.
Purpose
This policy aims to balance customer satisfaction with protection against abuse of returns, ensuring fair practices for both the company and its clients.
For more detailed terms, you can review their official Refund Policy
